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Privacy Policy

Privacy Policy

XO Strata respects your privacy and is committed to handling personal information with discretion, care, and transparency.

This policy outlines how we collect, use, and protect personal information in accordance with the Privacy Act 1988 (Cth).

 

What information do we collect?

We collect only the information necessary to manage strata properties and deliver our services, which may include:

  • Names and contact details

  • Information provided through enquiries, correspondence, or service requests

  • Strata-related records (such as levy information, maintenance requests, and communications)

  • Basic technical data (such as IP address, browser type, and device information)

 

How information is collected

Information is collected when you:

  • Engage with us as part of a strata scheme we manage

  • Contact us directly by email or phone.

  • Submit an enquiry via our website.

  • Use or browse our website.

We may also collect limited data automatically through cookies and analytics tools.

 

What the information is used for

We use personal information to:

  • Manage strata schemes and perform our duties as strata manager

  • Communicate with owners, occupiers, contractors, and service providers

  • Arrange maintenance, repairs, and compliance activities

  • Maintain strata records and facilitate administration of the scheme

  • Respond to enquiries and provide support

  • Comply with legal and regulatory obligations

 

We do not sell or monetise personal information.

 

Cookies and Analytics

Our website may use cookies and analytics tools to understand user behaviour and improve performance.

This may include non-identifiable data such as pages visited and time spent on the site. You can manage cookies through your browser settings.

 

Disclosure

We may disclose personal information where necessary to support the operation of a strata scheme or our business, including to:

  • Contractors and service providers engaged for maintenance or repairs

  • Insurance brokers, insurers, and related parties

  • Professional advisers, where required

We take reasonable steps to ensure that all third parties handle personal information appropriately and securely.

 

Security

We implement reasonable safeguards to protect personal information from misuse, loss, and unauthorised access or disclosure.

While no system is entirely secure, we are committed to maintaining appropriate protections.

 

Access

You may request access to your personal information by contacting us using the details on our website.

 

Retention

We retain personal information only for as long as necessary to fulfil our functions as strata manager and to meet legal obligations.

 

Updates

This policy may be updated from time to time, and the current version will always be available on our website.

 

Contact

For any privacy-related enquiries or requests, please contact XO Strata via the details provided on our website.

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